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Submit a Bug ReportΒΆ

If you find a bug in MongoDB or one of the related projects, you should submit a report to that project’s JIRA issue tracker.

Your first step should be to search the existing set of open tickets for a similar report. If you find that someone else has already reported your problem, then you can upvote that report to increase its visibility.

If there is no existing report, submit a report following these steps:

  1. Sign in to MongoDB JIRA. You will need to create an account if you do not have one.
  2. Go to the Create Issue screen and select the relevant project.
  3. Fill in the fields of Summary, Description, Steps To Reproduce, and Affects Version to the best you can. If the bug corresponds to a crash, attach the stack trace from the logs.

An excellent resource is Elika Etemad’s article on filing good bug reports..

As a general rule of thumb, please try to create bug reports that are:

  • Reproducible. Include steps to reproduce the problem.
  • Specific. Include as much detail as possible: which version, what environment, etc.
  • Unique. Do not duplicate existing tickets.
  • Scoped to a Single Bug. One bug per report.